Payment Device Terms of Service

These Payment Device Terms of Service ("Device Terms") govern your use of payment terminals, point-of-sale devices, card readers, and related hardware (collectively, "Payment Devices") provided by Oharapay Limited ("Oharapay", "we", "us", or "our").

These Device Terms supplement and form part of our general Terms and Conditions. In the event of any conflict between these Device Terms and the general Terms and Conditions, these Device Terms shall prevail with respect to Payment Devices.

By accepting delivery of, installing, or using any Payment Device, you agree to be bound by these Device Terms.

If you do not agree to these Device Terms, do not use the Payment Devices and return them to Oharapay immediately in accordance with the return procedures outlined in this document.

Oharapay provides various types of Payment Devices to suit different business needs:

Countertop Terminals: Fixed payment terminals designed for use at checkout counters. These devices connect to power and internet via ethernet or Wi-Fi and support chip, contactless, and swipe card transactions.

Portable Terminals: Battery-powered wireless terminals that can be carried throughout your premises. These devices connect via Wi-Fi or cellular network and are ideal for table-side payments or mobile businesses.

Mobile Card Readers: Compact card readers that connect to smartphones or tablets via Bluetooth or audio jack. Suitable for small businesses and on-the-go payments.

Smart Terminals: Advanced Android-based terminals with touch screens, cameras, and support for custom applications. These devices can run business management apps alongside payment processing.

Integrated POS Systems: Complete point-of-sale solutions combining payment terminal functionality with inventory management, sales reporting, and customer management features.

Self-Service Kiosks: Unattended payment devices for self-checkout applications, including vending machines, parking meters, and automated retail kiosks.

Payment Devices may be provided to you under different arrangements:

Purchase: You may purchase Payment Devices outright. In this case, ownership transfers to you upon full payment, but the device remains subject to these Device Terms for as long as it is used with Oharapay services.

Rental: You may rent Payment Devices on a monthly basis. Rented devices remain the property of Oharapay at all times. Monthly rental fees will be charged to your account and are non-refundable.

Free on Loan: In certain circumstances, we may provide Payment Devices free of charge, subject to minimum transaction volume requirements. These devices remain the property of Oharapay and must be returned if you fail to meet volume requirements or terminate services.

The provision arrangement applicable to your Payment Devices will be specified in your merchant agreement or order confirmation.

All Payment Devices provided by Oharapay, regardless of ownership, must be used exclusively with Oharapay payment processing services and may not be used with competing payment service providers.

Delivery: Payment Devices will be delivered to the address specified in your order. You are responsible for ensuring someone is available to receive the delivery and sign for the package.

Risk of Loss: Risk of loss or damage passes to you upon delivery. Inspect the package and devices immediately upon receipt and report any damage or missing items within 48 hours.

Installation: Installation requirements vary by device type. Simple devices like mobile card readers can be self-installed following the provided instructions. Complex installations may require professional setup by Oharapay technicians or authorized partners.

Setup and Configuration: You are responsible for completing the initial device setup, including connecting to power and internet, pairing with mobile devices where applicable, and downloading any required software or apps.

Testing: Before accepting customer payments, you must test the device thoroughly using the test mode or test cards provided by Oharapay to ensure proper functionality.

Training: We provide user guides, video tutorials, and online training materials. Additional on-site training may be available for an additional fee.

You must use Payment Devices in accordance with the following requirements:

Authorized Use: Devices must only be used by you and your authorized employees. You must not allow unauthorized persons to use the devices.

Business Use Only: Devices are for business use only and must not be used for personal transactions.

Location: Fixed devices must be used at the registered business address. Portable and mobile devices may be used at multiple locations but must be registered with us.

Security: You must implement appropriate security measures to protect devices from theft, tampering, and unauthorized access. Devices must be stored securely when not in use.

Proper Handling: Devices must be handled with care, protected from physical damage, liquids, extreme temperatures, and electromagnetic interference.

Prohibited Modifications: You must not modify, disassemble, reverse engineer, or tamper with devices in any way. Any modifications will void warranties and may result in service termination.

Software Updates: You must install all software and firmware updates promptly. Failure to update may result in security vulnerabilities or device malfunction.

Transaction Limits: Some devices may have daily transaction limits for security purposes. Contact us if you need higher limits.

Routine Maintenance: You are responsible for routine maintenance including keeping devices clean, ensuring proper storage, and maintaining adequate battery charge and paper supplies.

Technical Support: We provide technical support for Payment Devices through our support channels. Support is available 24/7 via phone, email, and online chat.

Troubleshooting: Many issues can be resolved through basic troubleshooting steps outlined in the user guide. Contact support if problems persist.

Repairs: Repairs must be performed by Oharapay or authorized service providers. Unauthorized repairs will void warranties.

Warranty Service: Devices are covered by manufacturer warranties. Warranty claims should be submitted through our support team with proof of purchase and description of the defect.

Out-of-Warranty Service: Repairs outside the warranty period will be charged at our standard rates. We will provide a quote before proceeding with repairs.

Replacement Devices: During repairs, we may provide loaner devices to minimize business disruption. Loaner devices are subject to these Device Terms.

Payment Devices provided by Oharapay comply with industry security standards:

PCI PTS Certification: All devices are certified to Payment Card Industry PIN Transaction Security (PCI PTS) standards, ensuring secure handling of cardholder data.

EMV Compliance: Devices support EMV chip card transactions, providing enhanced security against counterfeit fraud.

Contactless Security: Contactless readers comply with EMV contactless specifications and include security features like transaction limits.

Encryption: Payment data is encrypted at the point of entry using industry-standard encryption algorithms.

Tamper Detection: Devices include tamper-evident seals and tamper-detection mechanisms that disable the device if tampering is detected.

You must comply with the following security requirements:

Do not store cardholder data on or near Payment Devices.

Ensure devices are in clear view during transactions.

Inspect devices regularly for signs of tampering.

Report lost, stolen, or tampered devices immediately.

Implement security measures to prevent device theft.

Follow PCI DSS requirements applicable to your merchant level.

Fees associated with Payment Devices may include:

Purchase Price: One-time fee for purchased devices, as specified in your order confirmation.

Rental Fees: Monthly rental fees for rented devices, charged in advance on your billing date.

Shipping and Handling: Fees for device delivery, which may vary based on location and delivery speed.

Installation Fees: One-time fees for professional installation services, where applicable.

Activation Fees: May apply to certain device types or service packages.

Maintenance and Repair Fees: Charges for out-of-warranty repairs, replacement parts, and service calls.

Replacement Fees: Fees for replacing lost, stolen, or damaged devices not covered by warranty.

Early Termination Fees: May apply if you terminate device rental agreements before the minimum term.

All fees will be deducted from your settlement account or charged to your registered payment method. Fee schedules are available on our website and may be updated with reasonable notice.

Oharapay warrants that Payment Devices will be free from defects in materials and workmanship under normal use for the warranty period specified below:

New Devices: 12 months from date of delivery for purchased devices.

Refurbished Devices: 6 months from date of delivery.

Rental Devices: Warranted for the entire rental period.

The warranty covers defects arising from normal use but does not cover:

Damage caused by misuse, abuse, negligence, or accidents.

Damage caused by unauthorized modifications or repairs.

Normal wear and tear, including cosmetic damage.

Damage caused by environmental factors (water, fire, extreme temperatures).

Consumables such as paper rolls, batteries, and ink.

Software issues caused by third-party applications.

Warranty Remedies: If a device fails during the warranty period, we will repair or replace it at our discretion. This is your sole remedy for warranty claims.

To make a warranty claim, contact our support team with proof of purchase and description of the defect. We may require you to return the defective device for inspection.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OHARAPAY'S LIABILITY FOR DAMAGES ARISING FROM PAYMENT DEVICE DEFECTS OR FAILURES SHALL BE LIMITED TO THE AMOUNT PAID BY YOU FOR THE DEVICE OR, FOR RENTAL DEVICES, 12 MONTHS OF RENTAL FEES.

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION ARISING FROM DEVICE USE OR FAILURE.

You agree to indemnify and hold Oharapay harmless from any claims, damages, or expenses arising from:

Your misuse or negligent use of Payment Devices.

Your failure to comply with these Device Terms or applicable laws.

Your failure to implement adequate security measures.

Unauthorized modifications or repairs to devices.

Use of devices by unauthorized persons.

This limitation of liability does not apply to damages caused by our gross negligence or willful misconduct, or where such limitations are prohibited by law.

You must notify Oharapay immediately if a Payment Device is lost, stolen, or damaged:

Notification: Contact our support team within 24 hours of discovering the loss, theft, or damage. Provide your merchant ID, device serial number, and circumstances of the incident.

Device Deactivation: Upon notification, we will immediately deactivate the device to prevent unauthorized use.

Police Report: For stolen devices, we may require you to file a police report and provide a copy.

Insurance Claims: If you have device insurance, we will provide necessary documentation for your claim.

Replacement: Replacement devices will be provided according to your service agreement. You may be responsible for replacement fees unless the loss is covered by warranty or insurance.

Liability: You are responsible for all transactions processed on the device until you notify us of the loss or theft.

Prevention: We recommend implementing security measures such as device tracking software, physical security controls, and regular inventory checks.

Upon termination of services or device rental agreements, you must return all devices owned by Oharapay:

Return Period: Devices must be returned within 14 days of termination. We will provide return shipping labels and instructions.

Condition: Devices must be returned in good working condition, with reasonable wear and tear acceptable. Original packaging is preferred but not required.

Accessories: All accessories including power adapters, cables, styluses, and paper rolls must be returned.

Data Deletion: Before returning devices, perform a factory reset to delete all stored data. We are not responsible for any data remaining on returned devices.

Inspection: Returned devices will be inspected upon receipt. We will notify you of any damage beyond normal wear and tear.

Non-Return Fees: If you fail to return devices within the specified period, you will be charged the full replacement value of the devices plus a non-return fee.

Purchased Devices: If you purchased devices, you may keep them after service termination, but they must be deactivated and cannot be used with competing payment services without our written consent.

We may offer device upgrades and replacements from time to time:

Technology Upgrades: As payment technology evolves, we may offer upgraded devices with enhanced features. Upgrades may be optional or mandatory depending on security and compliance requirements.

Mandatory Replacements: We reserve the right to require device replacement if devices become obsolete, non-compliant with industry standards, or pose security risks.

Upgrade Fees: Upgrade fees vary depending on your service agreement and whether the upgrade is voluntary or mandatory. We will provide advance notice of any fees.

Trade-In Programs: We may offer trade-in programs allowing you to exchange older devices for credit toward new devices.

Voluntary Upgrades: You may request device upgrades at any time, subject to availability and applicable fees.

Compatibility: We will ensure that replacement devices are compatible with your existing setup and provide migration assistance as needed.

Payment Devices contain electronic components that must be disposed of responsibly:

Do Not Discard: Do not discard Payment Devices in regular trash. They contain materials that require proper recycling.

Return for Recycling: Contact us to arrange device return for proper recycling and disposal.

WEEE Compliance: We comply with Waste Electrical and Electronic Equipment (WEEE) regulations and will handle device disposal in accordance with environmental laws.

Data Security: Ensure all data is securely deleted before disposal or recycling.

Battery Disposal: Devices with rechargeable batteries contain lithium-ion or similar batteries that require special handling. Do not attempt to remove batteries yourself.

Oharapay is committed to environmental sustainability and participates in electronic waste recycling programs.

We may amend these Device Terms from time to time to reflect changes in technology, regulations, or business practices.

We will notify you of material changes via email or through notifications in your merchant portal at least 30 days before the changes take effect.

Your continued use of Payment Devices after the effective date of changes constitutes acceptance of the amended terms.

If you do not agree to the amended terms, you must discontinue use of the devices and return them in accordance with Section 12.

For questions about Payment Devices or these Device Terms, please contact:

Device Support Team

Oharapay Limited

Grand Canal Square

Dublin 2, Ireland

24/7 Support Hotline: +353 1 234 5678

Email: devices@oharapay.com

Technical Support: support@oharapay.com

For device orders, upgrades, or replacements, visit your merchant portal or contact your account manager.